The Hub

We implemented The Hub, our Virtual Learning Environment, in 2021 as part of the approach to transform the way we work.

The Hub aims to reach more of our customers, quicker, with more efficient tailored content and insights.

Access The Hub


My organisation is not on the registration list, what do I do?

Please send us an email at with your details and the programme that you are interested in.

I am receiving the message ‘I am not a member of this branch’ when trying to log in

Please ensure you are logging on using the URL.

If you are still having issues, please contact us, stating the programme you are interested in.

I have forgotten my password/username what do I do?

On The Hub log in page, under the blue sign in button select ‘Forgot login details’ and enter your username or the email you used to register for an account. You will then be sent an email with a link to reset your password. This may take up to 10 minutes to come through and please check your junk email folder.

If you do not receive this link, please contact us.

Where do I find the dates for the programme I want to book on to?

The dates for any live sessions programme pop up when you click the ‘select sessions’ button when enrolling on a programme on The Hub.

View all of our programmes.

I’ve enrolled on a programme but haven’t received the calendar invites for the live sessions

Make sure you have selected to attend the live sessions once you have enrolled on the programme. To do this, please find the live session on the programme page of The Hub and select it to attend.

If you are required to join a session soon, please log into your account and select the programme, you will then see the live session which you can join immediately.

Alternatively, please contact us, stating the programme you have not received the invites for.

I can’t see the live sessions – how do I find them?

On The Hub, go on the programme page that you wish to access the live session of and click the tab buttons to expand the content. Live sessions are marked with a microphone symbol.

If you are still having issues, please contact us, stating the programme you are hoping to join.

I need to get in touch with the programme facilitator – how can I send them a message?

On The Hub, select the speech bubble icon at the top right-hand corner of your screen and click on ‘inbox’. You can then create and send a message to the programme facilitator by entering their name in the recipient box.

How do I get in touch if I am having technical difficulties on the day?

Please contact us, stating the programme you are having difficulties with and someone from our team will get back to you as soon as possible.

If your query is urgent, please call 0161 206 8938.

I’ve been asked to post on a discussion board – how do I do this?

On The Hub, select the speech bubble icon at the top right-hand corner of your screen and click on ‘discussions’. There you will find all the discussion boards related to the programmes you are enrolled on to.

How do I cancel my place on a programme?

If you have not started the programme, on the programme page, select options and ‘un-enroll from course’. Alternatively, go to the live session and there is an option to ‘un-enroll’ underneath the start time.

Kindly please send the programme facilitator a message using the inbox to let them know you have cancelled.

How to Navigate The Hub


Advancing Quality logo

AQ: Elective Hip and Knee Replacement – Behind the Numbers

Demand for elective care has risen over the recent years and this has been exacerbated by the pandemic. This report includes insights from analysis of Advancing Quality (AQ) programme data […]

AQ: Improving Care for Patients with Sepsis in an Acute Trust

Southport and Ormskirk Hospital NHS Trust provides acute hospital services to 258,000 people across Southport, Formby and West Lancashire. Acute care is provided at Southport and Formby District General Hospital and Ormskirk and District General Hospital. Sepsis accounts for around 1,200 acute admissions to the trust each year.

AQ: Aintree Improvement Journey for Patients with Alcohol Related Liver Disease

Aintree University Hospital NHS Foundation Trust joined the Advancing Quality (AQ) programme at its launch in 2008 and is currently participating in eight clinical focus areas (CFA), this includes Alcohol Related Liver Disease (ARLD).

AQ: Reducing Avoidable Harm through Patient Assessment & Escalation

In patients who are, or become acutely unwell in hospital, there is evidence that deterioration is not always recognised or it is not acted on rapidly enough (NICE, 2007). The Walton Centre NHS Foundation Trust wanted to improve observation recording, recognition and response to deteriorating patients using the NEWS assessment tool.

AQ: Reducing Mortality in Community Acquired Pneumonia (Liverpool University Hospitals NHS Foundation Trust)

The NICE (2014) guidance publication ‘Pneumonia in Adult: Diagnosis & Management’ covers diagnosing and managing Community Acquired Pneumonia (CAP) in adults. Its aim is to improve the accurate assessment and diagnosis of pneumonia to help guide antibiotic prescription and ensure that people receive the right care. It estimates a mortality rate between 5% and 14% for patients admitted to hospital with CAP.

AQ: Serum Lactate in the Treatment of Sepsis

he Royal Liverpool & Broadgreen University Hospitals NHS Trust (RLBUHT) identified an opportunity to improve the early diagnosis of patients with sepsis. Evidence suggests that the sickest sepsis patients have high levels of serum lactate. Timely measurement of serum lactate levels in patient pathways can improve early diagnosis which will lead to improved outcomes.

AQ: Embedding Early Assessment In Out of Hours Primary Care

Sepsis and deterioration is a huge clinical problem and 70% of sepsis cases originate in Primary Care. In the last five years we have experienced a culture shift in primary care; from seeing sepsis as an acute condition that is difficult to detect, to recognising the need to actively assess patients where infection could be causing significant illness or deterioration.

AQ: Effective Management of Frailty in Hip & Knee Replacement (Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust)

NHS England defines frailty as ‘where someone is less able to cope with and recover from accidents, physical illness or other stressful events’1. As the population ages, so frailty rates increase, presenting challenges to care systems. Elective hip and knee replacement patients undergo pre-surgical checks to ensure they are able to cope with their procedure.

AQ: Improving the Management of Acute Kidney Injury (AKI)- Role of the AKI Pharmacist

The 2009 NCEPOD report, Adding Insult to Injury, reviewed outcomes for patients with acute kidney injury (AKI) in hospital. The report found that medication was the most common AKI risk factor not assessed and only 15% of patients had their medication altered to renal doses. The national AKI programme Think Kidneys advises that medicines optimisation is essential to reduce the risk of AKI and mitigate its severity if it occurs.

AQ: Improving Care for Patients with Sepsis in an Acute Trust

Sepsis is a life-threatening condition which has in recent years become a high priority for healthcare providers. Early recognition and prompt management of sepsis can improve outcomes for patients, reducing the risk of mortality and morbidity. This could potentially save 14,000 lives and result in 400,000 fewer days in hospital for patients every year, according to estimates by the Sepsis Trust.

AQ: A Collaborative Approach to the Management of Acute Kidney Injury (AKI)

Southport and Ormskirk Hospitals NHS Trust has established a steering group to improve care for patients with AKI. The group is using the care bundle data from the Advancing Quality Alliance (AQuA) Advancing Quality (AQ) AKI programme to monitor care delivery for patients with AKI and to provide a framework for improvement.

AQ: Improving the Ultrasound Scanning Process for Patients with Acute Kidney Injury

Acute kidney injury (AKI) may sometimes be caused by an obstruction in the urinary tract, which can require treatment with a nephrostomy. It is important that people with AKI who are suspected of having a urinary obstruction receive an ultrasound scan early in their management, as outlined in national guidance (NICE, 2019).

If you’d like to find out more, or have comments and enquiries please get in touch.

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