Poor flow across and within care systems is a major concern. This became evident to us initially through improvement projects identified through our safety and capability building programmes frequently being focused on improving aspects of poor flow.
Consequently in 2016, AQuA began to explore how we could support organisations to understand flow in more detail and design an offer of support that would add value and sustainable improvements for systems.
This report provides an overview of our key learning from across the three year’s diverse and challenging work.