The aim of this document is to share an approach to providing timely access to healthcare services, which will also help in meeting national waiting time standards/targets.
This document takes you through a 3 stepped approach to improving access:
Step 1 – Get ready The key things to consider when beginning your project
Step 2 – Access Understanding who is accessing the service and why
Step 3 – Service delivery Looking at the whole of the service, ensuring it is delivered in the most effective way, which may result in more patients being able to access the service
In addition, improvement resources are included, plus an overview of the national waiting times standards/targets
Personalised Care End of Year Report
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Embedding a Culture and System for Continuous Improvement: A Practical Guide
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The Hewitt Review: An Independent Review of Integrated Care Systems
