Customer: North West Boroughs Healthcare NHS Foundation Trust (NWBH)
The borough of Knowsley is the fifth most deprived in the country and suffers from marked health inequality. Employment opportunities and income are some of the lowest in any local authority district in England. The expected healthy life expectancy is 59.2 years for males and 58.8 years for females: 3 years below the national average for each.
Aqua was commissioned to work with two NWBH Trust’s teams to build capability to deliver personalised care which inspires patients to take ownership of their treatment and health.
The two teams were the Healthy Knowsley Team, a non-clinical service team providing lifestyle and advice to encourage healthy behaviours; and the Community Therapy Team, which comprises occupational therapists and physiotherapists who work with patients with complex long-term conditions.
Key challenges included reservations from clinicians that they would not have the time and appropriate training to successfully build a personalised approach into their work. There was also feedback that patients were unwilling to buy in; that they were dis-engaged and overwhelmed when asked to co-design their own care, feeling it should be solely the practitioner’s job.