Case Studies

Quality Improvement in Action: Primary Care Networks

Customer: Safer Salford

Project Background

The Safer Salford programme is a system-wide, quality improvement focused initiative that began in 2016 in the wake of the Francis and Berwick reports (2013), and Salford’s involvement in The Health Foundation’s Safety Measurement programmes (2014a, 2014b).

As part of Safer Salford, the Safer General Practice work stream was launched in 2019.  This sought to embed the use of improvement methodologies to support delivery of locally driven safety goals, such as reducing wait times, developing population health solutions and reducing harmful prescriptions. Alongside this, the work aimed to support practices to achieve the 2019/20 Salford Standard and support delivery of core elements of the NHS Long Term Plan and the 2019/20 GP contract.

All five of Salford’s Primary Care Networks (PCN) were involved, each with an improvement lead from one of the local GP practices who was equipped and enthused to test and deliver change, working within their Primary Care Network footprints.  Each PCN developed a shared improvement project with an individual improvement aim for each practice.

Improvement aims

Broughton: to reduce wait times for routine appointments

Eccles and Irlam: to reduce incidence of high blood glucose (Hba1C) for patients with diabetes

Ordsall and Claremont: to increase uptake of cytology / cervical smears

Swinton: to improve attendance for childhood asthma reviews

Walkden and Little Hulton: to reduce daily intake of morphine equivalent medications for patients on high prescriptions

Advancing Quality logo

AQ: Elective Hip and Knee Replacement – Behind the Numbers

Demand for elective care has risen over the recent years and this has been exacerbated by the pandemic. This report includes insights from analysis of Advancing Quality (AQ) programme data […]

AQ: Improving Care for Patients with Sepsis in an Acute Trust

Southport and Ormskirk Hospital NHS Trust provides acute hospital services to 258,000 people across Southport, Formby and West Lancashire. Acute care is provided at Southport and Formby District General Hospital and Ormskirk and District General Hospital. Sepsis accounts for around 1,200 acute admissions to the trust each year.

AQ: Aintree Improvement Journey for Patients with Alcohol Related Liver Disease

Aintree University Hospital NHS Foundation Trust joined the Advancing Quality (AQ) programme at its launch in 2008 and is currently participating in eight clinical focus areas (CFA), this includes Alcohol Related Liver Disease (ARLD).

AQ: Reducing Avoidable Harm through Patient Assessment & Escalation

In patients who are, or become acutely unwell in hospital, there is evidence that deterioration is not always recognised or it is not acted on rapidly enough (NICE, 2007). The Walton Centre NHS Foundation Trust wanted to improve observation recording, recognition and response to deteriorating patients using the NEWS assessment tool.

AQ: Reducing Mortality in Community Acquired Pneumonia (Liverpool University Hospitals NHS Foundation Trust)

The NICE (2014) guidance publication ‘Pneumonia in Adult: Diagnosis & Management’ covers diagnosing and managing Community Acquired Pneumonia (CAP) in adults. Its aim is to improve the accurate assessment and diagnosis of pneumonia to help guide antibiotic prescription and ensure that people receive the right care. It estimates a mortality rate between 5% and 14% for patients admitted to hospital with CAP.

AQ: Serum Lactate in the Treatment of Sepsis

he Royal Liverpool & Broadgreen University Hospitals NHS Trust (RLBUHT) identified an opportunity to improve the early diagnosis of patients with sepsis. Evidence suggests that the sickest sepsis patients have high levels of serum lactate. Timely measurement of serum lactate levels in patient pathways can improve early diagnosis which will lead to improved outcomes.

AQ: Embedding Early Assessment In Out of Hours Primary Care

Sepsis and deterioration is a huge clinical problem and 70% of sepsis cases originate in Primary Care. In the last five years we have experienced a culture shift in primary care; from seeing sepsis as an acute condition that is difficult to detect, to recognising the need to actively assess patients where infection could be causing significant illness or deterioration.

AQ: Effective Management of Frailty in Hip & Knee Replacement (Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust)

NHS England defines frailty as ‘where someone is less able to cope with and recover from accidents, physical illness or other stressful events’1. As the population ages, so frailty rates increase, presenting challenges to care systems. Elective hip and knee replacement patients undergo pre-surgical checks to ensure they are able to cope with their procedure.

AQ: Improving the Management of Acute Kidney Injury (AKI)- Role of the AKI Pharmacist

The 2009 NCEPOD report, Adding Insult to Injury, reviewed outcomes for patients with acute kidney injury (AKI) in hospital. The report found that medication was the most common AKI risk factor not assessed and only 15% of patients had their medication altered to renal doses. The national AKI programme Think Kidneys advises that medicines optimisation is essential to reduce the risk of AKI and mitigate its severity if it occurs.

AQ: Improving Care for Patients with Sepsis in an Acute Trust

Sepsis is a life-threatening condition which has in recent years become a high priority for healthcare providers. Early recognition and prompt management of sepsis can improve outcomes for patients, reducing the risk of mortality and morbidity. This could potentially save 14,000 lives and result in 400,000 fewer days in hospital for patients every year, according to estimates by the Sepsis Trust.

AQ: A Collaborative Approach to the Management of Acute Kidney Injury (AKI)

Southport and Ormskirk Hospitals NHS Trust has established a steering group to improve care for patients with AKI. The group is using the care bundle data from the Advancing Quality Alliance (AQuA) Advancing Quality (AQ) AKI programme to monitor care delivery for patients with AKI and to provide a framework for improvement.

AQ: Improving the Ultrasound Scanning Process for Patients with Acute Kidney Injury

Acute kidney injury (AKI) may sometimes be caused by an obstruction in the urinary tract, which can require treatment with a nephrostomy. It is important that people with AKI who are suspected of having a urinary obstruction receive an ultrasound scan early in their management, as outlined in national guidance (NICE, 2019).

Sign Up For Updates

  • This field is for validation purposes and should be left unchanged.